Financial Ombudsman rules against CMC Markets
Initial opinion by FOS follows complaint over a client's losses
The UK's Financial Ombudsman Service (FOS) has upheld client complaints made against CMC Markets, claiming the retail broker changed the rates at which some Swiss franc trades were settled, causing losses to one of its clients.
The initial opinion by the FOS comes in response to a complaint made by a client over the losses it suffered after the Swiss National Bank (SNB) decided to remove the floor in EUR/CHF on January 15.
CMC Markets 'changed prices'In a letter sent to CMC Markets, the FOS
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact customer services - www.fx-markets.com/static/contact-us, or view our subscription options here: https://subscriptions.fx-markets.com/subscribe
You are currently unable to print this content. Please contact customer services - www.fx-markets.com/static/contact-us to find out more.
You are currently unable to copy this content. Please contact info@fx-markets.com to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@fx-markets.com
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@fx-markets.com
More on Trading
BNP Paribas to launch e-FX pricing engine in Singapore
BNPP is latest bank to set up Singapore pricing engine; readies Cortex Live launch with AI and data tools
JP Morgan: beating lower margins, flat volumes and the competition
Foresees collaboration with clients and technology providers on FX tech infrastructure, and working with regional players
FX market growing, but more risky – BIS review
Reduced reliance on PvP and heightened fragmentation threaten market resilience
BidFX eyes expansion in execution tools and algos
Buy-side focus on FX exposure will drive development
Call for clarity on last look rejections
Asset managers say holding periods “far in excess” of what is necessary for risk checks
Buy-side traders cannot be passive with algo execution
Traders need to be proactive and ensure in-depth monitoring throughout life of an order, panellists say
FXall bolsters frontier liquidity with new partnership
The alliance will extend liquidity to several currencies in Africa and Asia
Spotex introduces risk engine to aid PB expansion
Periscope allows multiple levels of brokers to extend access to the firm’s institutional ECN
Most read
- Best trading platform for retail: OCBC Bank
- Asia FX Awards 2024: The winners
- FX house of the year Singapore and FX house of the year Malaysia: OCBC Bank