Customer Survey Criticizes Operations Support Among Major Forex Players


NEW YORK--A survey conducted by Benchmarking Technologies International (BTI), which gauges customer sentiment towards their FX service providers, criticizes the operations performance of many of the industry's top players.

Juliet Kontaxis, BTI's principal, explains that the survey identified two main problem areas. Above all, confirmations were emphasized as the key area where dealers consistently underperformed--and timely, accurate confirmations were identified as a "critical expectation" of

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