Buy side demands new relationship with sales

Salespeople struggle to differentiate service as banks go tight-lipped

Paul Chappell at C-View
Paul Chappell, C-View

Buy-side market participants say their conversation with foreign exchange salespeople is dwindling as bank employees appear uncertain about their role and what information they can share, leaving clients dissatisfied with the quality and delivery of the relationship-driven service.

"It seems we are in this situation where banks have salespeople, but the salespeople don't entirely know what they are able – or supposed to be able – to report right now," says Paul Chappell, founder and chief

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact customer services -, or view our subscription options here:

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have a FX Markets account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: